Shop Policies
- Effective Date: January 1, 2026
- Last Updated: January 21, 2026
These Shop Policies govern purchases from BradHazel.com, including physical goods, digital downloads, and premium content subscriptions. By purchasing from the Shop, you agree to these terms.
1. Payment Methods
BradHazel.com accepts the following payment types:
Major U.S. credit and debit cards (Visa, MasterCard, American Express, Discover)
Certified funds (Bankers Cashier’s Check) from FDIC Insured institutions only
Cash in-person only (requires pre-approval)
1.2 Payment Information
All payments are processed securely via Stripe Inc. BradHazel.com does not store your payment details.
For more information, see Stripe Inc regarding their security and privacy practices.
1.3 Billing Accuracy
- Ensure your billing information matches your payment provider records. Mismatched information may result in automatic order cancellations.
1.4 Order Confirmation
After successful payment, you will receive an automated order confirmation email with your order details and receipt.
Past orders and receipts are available in the “Orders” tab within your customer account dashboard.
1.5 Payment Issues
If your payment is declined or an error occurs, verify your information and try again.
Persistent issues should be directed to your payment provider or Contact Me.
1.6 Pricing
All prices are in USD and include applicable taxes.
BradHazel.com reserves the right to adjust pricing, discounts, and promotions at any time without notice.
1.7 Fraud Prevention
Additional verification may be requested for certain orders.
Fraudulent or suspicious orders may be canceled and refunded.
BradHazel.com reserves the right to limit or deny sales at its discretion.
1.8 Disputes & Chargebacks
- Contact BradHazel.com before initiating a dispute or chargeback. We will work to resolve any issues promptly.
1.9 Refunds
Approved refunds are processed within 1–2 business days.
Refunds are issued to the original payment method or applied as Shop credit upon request.
2. Returns & Exchanges
2.1 Eligibility for Return
Physical goods must be returned unopened within 7 days of delivery.
Items must be in original packaging with all accessories, tags, and materials intact.
New items must be unused; used items must be returned in the same condition as shipped.
2.2 Non-Returnable Items
Custom-made or personalized items
Modified, neglected, or abused items
Digital downloads or content subscriptions
Items sold “As-Is,” “Clearance,” or “All Sales Final” unless specified otherwise
2.3 Return Process
All returns require approval.
To request approval, complete the Support Request Form located in your Customer Dashboard. This is the fastest way to resolve any issues. Include your order details and reason for return.
I will attempt to resolve the issue before authorizing a return.
Approved returns will include email instructions for shipping the item.
2.4 Return Shipping
Customers are responsible for return shipping costs unless the return is due to misrepresentation or error on my part.
Use a recognized shipping provider with tracking and insurance. BradHazel.com is not liable for loss or damage during return shipping.
2.5 Exchange Process
All exchanges require approval.
To request approval, complete the Support Request Form located in your Customer Dashboard. This is the fastest way to resolve any issues. Include your order details and reason for return.
Approved exchanges will include instructions via email.
If the replacement item is in stock, it will generally ship within 1–2 business days. Out-of-stock items will be noted with estimated availability. If unavailable, you will be given a refund.
3. Shipping
3.1 Physical Goods
3.1.2 Processing
Orders are generally processed within 24 hours of payment.
Packages are typically handed to the shipper within 1–2 business days after payment completion.
3.1.2 Shipping Locations & Methods
Domestic shipping within the continental U.S. only. No international shipping.
Shipping is limited to the billing address associated with your payment method.
Military addresses (APO/FPO/DPO) require pre-approval; contact me prior to purchase.
Shipped via USPS Priority Mail® with delivery confirmation included.
3.1.3 Shipping Fees & Insurance
Fees follow USPS Priority Mail® rates unless special arrangements are approved.
Packages are insured up to $100.
3.1.4 Damaged or Defective Items
Take clear photos of the damage and packaging.
Contact me promptly using the submit a Support Request Form. This form is located in your Customer Dashboard and is the fastest way to resolve any issues. All communications submitted through this form receive priority handling and will get the fastest response. Include a description and upload images.
I will work to resolve damage or defects quickly.
3.2 Digital Downloads
Processed immediately after checkout for paid items or free downloads.
Delivered via the “Downloads” tab in your customer account.
Processing delays may occur due to network or server load.
3.3 Premium Content Subscriptions (Membership)
Activated within 30 minutes or less after checkout.
Delivered via the “Subscriptions” tab in your customer account.
Access may be temporarily delayed due to technical or server issues.
4. Contact for Assistance
If you have questions about payment, refunds, returns, exchanges, shipping, or subscriptions, please Contact Me. I always strive to resolve all issues promptly and fairly.
You are encouraged to review this policy periodically to stay informed.