Support

Welcome to my support page! Here, you’ll find answers to the most frequently asked questions and helpful tips to guide you through any issues you may encounter on my website. Whether you’re having trouble with navigation, account settings, or any other concerns, I’ve got you covered with clear, step-by-step solutions. If you can’t find what you’re looking for, feel free to Contact Me for further assistance.”

General Support Topics

How do I download a file or folder from the Resources section?

Before you attempt a download, it is important to understand that there are different types of accessibility restrictions associated with the content available on my website. Current levels include;

No Restrictions – Free content, accessible to all visitors without registration or membership.
Registration Required – Free posts, pages and downloads that requires a Registered User Account to access.
Membership Required – Exclusive posts, pages and downloads that requires a paid Memberships Plan to access.

Files and folders shown on all resource pages are associate with the accessibility restrictions mentioned above. You will know what type of restriction a download has based on the type of button displayed. Current button types include;

“Unavailable” – The file or folder is not currently available for download.
“View Document” – The file has no restrictions and will open within your browser for viewing prior to downloading.
“Download” – This file has no restrictions and the download should begin immediately when clicked.
“Download” with lock icon* – The file or folder is only accessibly to visitors with a registered user account.
“Member Only” with lock icon* – The file or folder is only accessibly to visitors with membership plan.

*Note: Buttons with lock icons normally show as a “Closed Lock”. If a user is logged in and has category access, the buttons will show a “Open Lock”.

Shopping

How do I purchase a Premium Content Subscription?

Option A: Already know what you want.

Using the main menu located at the top center of the page, select the category topic you want to subscribe to (i.e. Amateur Radio, DIY Projects, Trains etc.)
Click on “Premium Content Subscription” from the drop down menu. You will be transported to an instant checkout form.
Review the information and understand what your membership provides.
Select your pricing option (Monthly, Yearly, Limited Lifetime).
Complete the checkout form.
Acknowledge you Agree to the Membership Terms of Service and Privacy Statement by ticking the box.
Verify that all information is correct. If all information is correct, click on the “Purchase” button to complete the checkout process.
Upon upon successful you will see a confirmation page and will receive confirmation email with further instructions.

Option B: Want to explore all the options.

To purchase a premium content subscription, click on “Join” at the top right of every page. You will be transported to the “Membership” section of the BradHazel.com Store.
Review all available membership plans and their respective pricing options.
Choose your plan.
Select your pricing option (Monthly, Yearly, Limited Lifetime) and Click the “Add To Cart” button.
Review your cart selections and quantities are correct. Make any adjustments as necessary. When completed, click the “Go To Checkout” button.
Complete the checkout form.
Verify that all information is correct. If all information is correct, click on the “Purchase” button to complete the checkout process.
Upon upon successful you will see a confirmation page and will receive a confirmation email with further instructions.

Accounts

How do I create an account?

To create an account account, click on “Join” at the top right of every page. You will be transported to the “Membership” section of the BradHazel.com Store.
Review all available membership plans and their respective pricing options.
Select your desired plan and pricing option then click the “Add To Cart” button.
Review your cart selections, make any adjustments and click the “Checkout Now” button.
Complete the checkout form and verify that all information is correct.
If all information is correct, click on the “Purchase” button to complete the checkout process.
Upon upon successful you will see a confirmation page and will receive confirmation email with further instructions.

How do I login to my account?

Option 1: You can access your customer account using the “Login” link at the top right of every page.

Option 2: Enter the following URL in your browser; https://bradhazel.com/customer-dashboard/

How do I access my digital downloads?

Login to your customer account.
After logging in you will be directed to the “My Dashboard” home page.
Click on the “Downloads” tab at the left.
You will see a list of all the downloads available to you.
Click on the name of the file you want to download. The page will refresh and you will see the file details alonge with a download button.
Click on “Download”.

How do I manage my content subscriptions?

Login to your customer account.
After logging in you will be directed to the “My Dashboard” home page.
Click on the “Subscriptions” tab at the left.
You will see a list of all subscriptions available to you.
Click on the name of the subscription you want to manage. The page will refresh.
You can manage the subscription from here.

Support

General Support Topics

Shopping

Accounts

Member Only Content

Member Only Content

Member Only Content

Member Only Content