Welcome to BradHazel.com

Shop Policies

  • Effective Date: January 1, 2026
  • Last Updated: May 5, 2026

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Table of Contents

1. Payment Methods

BradHazel.com accepts the following payment types:

  • Major U.S. credit and debit cards (Visa, MasterCard, American Express, Discover)

  • Certified funds (Bankers Cashier’s Check) from FDIC Insured institutions only

  • Cash in-person only (requires pre-approval)

1.2 Payment Information

  • All payments are processed securely via Stripe Inc. BradHazel.com does not store your payment details.

  • For more information, see Stripe Inc regarding their security and privacy practices.

1.3 Billing Accuracy

  • Ensure your billing information matches your payment provider records. Mismatched information may result in automatic order cancellations.

1.4 Order Confirmation

  • After successful payment, you will receive an automated order confirmation email with your order details and receipt.

  • Past orders and receipts are available in the “Orders” tab within your customer account dashboard.

1.5 Payment Issues

  • If your payment is declined or an error occurs, verify your information and try again.

  • Persistent issues should be directed to your payment provider or Contact Me.

1.6 Pricing

  • All prices are in USD and include applicable taxes.

  • BradHazel.com reserves the right to adjust pricing, discounts, and promotions at any time without notice.

1.7 Fraud Prevention

  • Additional verification may be requested for certain orders.

  • Fraudulent or suspicious orders may be canceled and refunded.

  • BradHazel.com reserves the right to limit or deny sales at its discretion.

1.8 Disputes & Chargebacks

  • Contact BradHazel.com before initiating a dispute or chargeback. We will work to resolve any issues promptly.

1.9 Refunds

  • Approved refunds are processed within 1–2 business days.

  • Refunds are issued to the original payment method or applied as Shop credit upon request.

2. Returns & Exchanges

2.1 Eligibility for Return

  • Physical goods must be returned unopened within 7 days of delivery.

  • Items must be in original packaging with all accessories, tags, and materials intact.

  • New items must be unused; used items must be returned in the same condition as shipped.

2.2 Non-Returnable Items

  • Print-on-demand (POD) items (made-to-order products), unless defective or incorrect. Because these items are produced specifically for each order, they are not eligible for return due to size, preference, or change of mind.

  • Modified, neglected, or abused items

  • Digital downloads or content subscriptions

  • Items sold “As-Is,” “Clearance,” or “All Sales Final” unless specified otherwise

2.3 Return Process

  • All returns require approval.  

  • To request approval, complete the Support Request Form located in your Customer Dashboard. This is the fastest way to resolve any issues. Include your order details and reason for return.

  • I will attempt to resolve the issue before authorizing a return.

  • Approved returns will include email instructions for shipping the item.

2.4 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to misrepresentation or error on my part.

  • Use a recognized shipping provider with tracking and insurance. BradHazel.com is not liable for loss or damage during return shipping.

2.5 Exchange Process

  • All exchanges require approval.  

  • To request approval, complete the Support Request Form located in your Customer Dashboard. This is the fastest way to resolve any issues. Include your order details and reason for return.

  • Approved exchanges will include instructions via email.

  • If the replacement item is in stock, it will generally ship within 1–2 business days. Out-of-stock items will be noted with estimated availability. If unavailable, you will be given a refund.

3. Shipping

3.1 Physical Goods

3.1.2 Processing

  • Orders are generally processed within 24 hours of payment.

  • Packages are typically handed to the shipper within 1–2 business days after payment completion.

3.1.3 Print-on-Demand (POD) Items

  • Some products sold on BradHazel.com are print-on-demand (POD) items. Standard BradHazel.com shipping timelines do not apply to print-on-demand items. These products are made to order at the time of purchase and are fulfilled by a third-party production partner. Because they are not pre-stocked inventory, POD items follow a different processing and shipping timeline than standard physical goods.Standard BradHazel.com shipping timelines do not apply to print-on-demand items.

  • Production for POD items typically requires 2 to 5 business days before shipment. Production times may vary and can extend beyond this estimate due to high order volume, holidays, or other operational factors outside of my control. The production timeframe begins after payment has been successfully processed and does not include shipping time.

  • Once completed, POD items may ship separately from other products in your order. If your purchase includes both POD and non-POD items, you may receive multiple shipments with different tracking information and delivery dates.

  • POD items are fulfilled from U.S.-based facilities located in Cincinnati, Ohio; Charlotte, North Carolina; and Dallas, Texas. The fulfillment location is selected based on product type, availability, and production efficiency.

  • Shipping for POD items is handled by the fulfillment provider using carriers such as USPS, and FedEx or others. The specific carrier is selected at the provider’s discretion based on logistics and delivery efficiency. BradHazel.com does not control the carrier selection or shipping method used for POD orders.

  • After shipment, delivery is typically estimated at 6 to 8 business days, depending on destination and carrier conditions. Delivery timeframes are estimates only and are not guaranteed. Delays caused by shipping carriers or external factors are outside the control of BradHazel.com.

  • By purchasing a POD item, you acknowledge and accept these production and fulfillment terms.

3.1.4 Shipping Locations & Methods

  • Domestic shipping within the continental U.S. only. No international shipping.

  • Shipping is limited to the billing address associated with your payment method.

  • Military addresses (APO/FPO/DPO) require pre-approval; contact me prior to purchase.

  • Shipped via USPS Priority Mail® with delivery confirmation included.

3.1.5 Shipping Fees & Insurance

  • Fees follow USPS Priority Mail® rates unless special arrangements are approved.

  • Packages are insured up to $100.

3.1.6 Damaged or Defective Items

  • All damage or defects must be reported within 7 days of delivery and must include clear photos of the item and packaging.

  • Submit a Support Request Form.  This form is located in your Customer Dashboard and is the fastest way to resolve any issues. All communications submitted through this form receive priority handling and will get the fastest response. Include a description and upload images.

3.2 Digital Downloads

  • Processed immediately after checkout for paid items or free downloads.

  • Delivered via the “Downloads” tab in your customer account.

  • Processing delays may occur due to network or server load.

3.3 Premium Content Subscriptions (Membership)

  • Activated within 30 minutes or less after checkout.

  • Delivered via the “Subscriptions” tab in your customer account.

  • Access may be temporarily delayed due to technical or server issues.

4. Contact for Assistance

If you have questions about payment, refunds, returns, exchanges, shipping, or subscriptions, please Contact Me. I always strive to resolve all issues promptly and fairly.

You are encouraged to review this policy periodically to stay informed.