Help & Support Topics

About My Support Topics

Welcome to the Help & Support Topics section. The answers provided below are presented for for self help and will guide you with easy-to-follow solutions to the most frequently asked questions and issues you may encounter while visiting my site. Whether you’re having trouble navigating your favorite topics, updating your account settings, or purchasing a product or service, the guides here will offer clear and step-by-step instructions to resolve most problems.

If you’re unable to find an answer or resolve your issue through the help and support methods provide herein, please feel free to Contact Me for further assistance.

General Support Topics

How do I download a file or folder from the Resources section?

Before you attempt a download, it is important to understand that there are different types of accessibility permissions deployed with the content available on my website. Current permissions include;

No Restrictions – Free content, accessible to all visitors without registration or membership.
Registration Required – Free posts, pages, downloads and other content that requires a FREE Basic Content Subscription to access.
Premium Content Subscription Required – Exclusive posts, pages and downloads may require one or more paid Premium Content Subscription to access.

Files and folders shown on all resource pages are associate with the accessibility restrictions mentioned above. You will know what type of restriction a download has based on the type of button displayed. Current button types include;

“Unavailable” – The file or folder is not currently available for download.
“View Document” – The file has no restrictions and will open within your browser for viewing prior to downloading.
“Download” – This file has no restrictions and the download should begin immediately when clicked.
“Download” with lock icon* – The file or folder is only accessibly to visitors with a registered user account.
“Member Only” with lock icon* – The file or folder is only accessibly to visitors with membership plan.

Before you attempt a download, it is important to understand that there are different types of accessibility restrictions associated with the content available on my website. Current levels include;

No Restrictions – Free content, accessible to all visitors without registration or membership.
Registration Required – Free posts, pages and downloads that requires a Registered User Account to access.
Membership Required – Exclusive posts, pages and downloads that requires a paid Memberships Plan to access.

*Note: Buttons with lock icons normally show as a “Closed Lock”. If a user is logged in and has category access, the buttons will show a “Open Lock”.

Account Support Topics

How do I create an account?

To Create a new account you must:

Click on “Join” at the top right of every page. You will be transported to the “Membership” section of the BradHazel.com Store.
Review all available membership plans and their respective pricing options.
Select your desired plan and pricing option then click the “Add To Cart” button.
Review your cart selections, make any adjustments and click the “Checkout Now” button.
Complete the checkout form and verify that all information is correct.
If all information is correct, click on the “Purchase” button to complete the checkout process.
Upon upon successful you will see a confirmation page and will receive confirmation email with further instructions.

Note: Manual account creation is not available. The only way to create an account is completing the online checkout process for a Product, Service or Membership.

How do I log in to my account?

Before you can login to your account you must first have created one. If you have already created an account or have made a past purchase, you can access your account in the following ways:

Option 1: You can access your customer account using the “Login” link at the top right of every page.

Option 2: Enter the following URL in your browser; https://bradhazel.com/customer-dashboard/

Once the login page opens:

Enter your “Username” and “Password“.
Press “Log In”.
If you have setup two-factor authentication, enter the “2FA Code” from your authenticator application.
If you use two-factor authentication for multiple sites, be sure to pick the correct site.
Press the “Log In” button.

How do I manage two-factor authentication?

Your accounts two-factor authentication is easily managed from within in you customer dashboard. To access your 2FA settings you must:

Login to your customer account.
After logging in you will be directed to the “My Dashboard” home page.
Click on the “Two-Factor Authentication” tab at the left.

From within this area you will be able to see the current authentication status, allowing you to “Activate” or “Deactivate” authentication. You can also see current recovery code status, allowing you to “Generate New Codes” when needed.

How do I use my account recovery codes?

The recovery codes that you saved or printed during setup can be used if you ever lose your authenticator device, if you remove the application, or you remove this site’s entry by mistake. Make sure that you store these codes in a safe place.

Because they do not expire, recovery codes are longer than normal codes. They are 16 letters and numbers instead of only 6 numbers, but each code can only be used once. An example recovery code looks like 5199 5c24 77dc 0ed7.

The log in process is the same as using a code from an authenticator application:

Enter your username and password and press “Log In”.
When the “2FA Code” prompt appears, enter a recovery code.
Remember, recovery codes are longer than regular two-factor authentication codes.
In this example, you would enter 5199 5c24 77dc 0ed7.
Press the “Log In” button.

Each recovery code can only be used once. You can generate new recovery codes using the “Two-Factor Authentication” tab within the customer dashboard. This is useful if you have used most of your codes, or if you lose the codes you previously saved or printed.

Note: Generating new codes will invalidate the previous codes.

How do I access my digital downloads?

Your digital download history is stored in your customer dashboard. To access you digital downloads you must;

Login to your customer account.
After logging in you will be directed to the “My Dashboard” home page.
Click on the “Downloads” tab at the left.
You will see a list of all the downloads available to you.
Click on the name of the file you want to download. The page will refresh and you will see the file details along with a download button.
Click on “Download”.

How do I manage my content subscriptions?

Your content subscriptions are easily managed from within in you customer dashboard. To access you content subscriptions you must:

Login to your customer account.
After logging in you will be directed to the “My Dashboard” home page.
Click on the “Subscriptions” tab at the left.
You will see a list of all subscriptions available to you.
Click on the name of the subscription you want to manage.
The page will refresh and you can now “Cancel” or “Renew Now“

Shopping Support Topics

How do I purchase a Premium Content Subscription?

Option A: Already know what you want.

Using the main menu located at the top center of the page, select the category topic you want to subscribe to (i.e. Amateur Radio, DIY Projects, Trains etc.)
Click on “Content Subscription” from the drop down menu. You will be transported to an instant checkout form.
Review the information and understand what your membership provides.
Select your pricing option (Monthly, Yearly, Limited Lifetime, ect).
Complete the checkout form.
Review and then acknowledge you Agree to the Membership Terms and Privacy Statement by ticking the box.
Verify that all information is correct. If all information is correct, click on the “Purchase” button to complete the checkout process.
Upon successful completion you will see a confirmation page and will receive confirmation email with further instructions.

Option B: Want to explore all the options.

To purchase a premium content subscription, click on “Join” at the top right of every page. You will be transported to the “Membership” section of the BradHazel.com Store.
Review all available membership plans and their respective pricing options.
Choose your plan.
Select your pricing option (Monthly, Yearly, Limited Lifetime) and Click the “Add To Cart” button.
Review your cart selections and quantities are correct. Make any adjustments as necessary. When completed, click the “Go To Checkout” button.
Complete the checkout form.
Verify that all information is correct. If all information is correct, click on the “Purchase” button to complete the checkout process.
Upon upon successful you will see a confirmation page and will receive a confirmation email with further instructions.