Customer Support Topics
Simple step-by-step guides and solutions to common visitor issues...
The support topics below are provided as self-help resources to offer reliable customer help when you need it. Each topic includes clear, easy-to-follow solutions for the most common questions and issues you may encounter while using my site. Whether you need help navigating specific topics, updating your account settings, or purchasing a product or service, these support guides provide step-by-step instructions to resolve most concerns quickly and efficiently.
If you’re unable to find the support or customer help you need within these topics, please feel free to Contact Me for additional assistance.
General Support Topics
How do I download a file?
Before you attempt to download a file or folder, it is important to understand that there are two different types of content on my website. This includes:
- No Restriction – Free content, accessible to all visitors without a membership.
- Restricted – Exclusive posts, pages and downloads available only with valid corresponding Membership.
Pages can contain content that is both non-restricted and restricted. If the page contains only restricted content you will not have access to the entire page. If the page has mixed content restrictions, it will be presented using Buttons or Lists.
Download buttons can present both non-restricted and restricted content. You will know based on the type of button displayed. Current button types include;
- “Unavailable” – The download is not currently available.
- “Download” – The file or folder is available and has no restrictions, or the file or folder has been unlocked.
- “Member Only” – The file or folder is only accessible with a paid membership. The lock icon shows as “Closed” (Logged Out) and as a standard download button (Logged In) with the corresponding membership.
Now, using the test buttons, notice that only the “Download” button reacts when you hover over it. This another indicator that you have access to the file or folder.
There are two types of download lists. Both detailed and mini lists can present non-restricted and restricted content. Similar to buttons, you will notice the type of icon displayed and the hover reaction. Current list
- “Unavailable” – The link will display a strike-threw. (Example #1).
- “Download” – The available download displays an file or folder icon icon and the name will be underlined. It too will react when you hover over (Example #2).
- “Member Only” – Restricted files and folders display a lock icon as “Closed” when logged out (Example #3) and a “file or folder icon” when logged in with the corresponding membership (Example #2).
Now, using the test lists, the buttons that change when you hover over them indicate that you have access to the content. The buttons that don’t change indicate you don’t have access.
Type: PDF | Version: R.03.00.1 | Size: 3 MB
- Mini Download List .pdf (3 MB)
Type: PDF | Version: R.03.00.1 | Size: 3 MB
- Mini Download List .pdf (3 MB)
Type: PDF | Version: R.03.00.1 | Size: 3 MB
- Mini Download List .pdf (3 MB)
Membership Support Topics
How do I create an account?
Manual account creation is not currently available. The only way to get an account is to complete the online checkout process when purchasing a premium content subscription (Membership).
How do I purchase a membership?
To purchase a membership, click on “Join” at the top right of every page. You will be transported to the membership section of the BradHazel.com Store.
Review all available membership plans and their respective pricing options.
Choose your plan.
Select your pricing option (Monthly, Yearly, Limited Lifetime ect.) and Click the “Add To Cart” button if you want to continue shopping. Use the “Buy It Now” for a fast streamlined process going directly to checkout.
When your done shopping and ready to checkout, click on the “Cart Icon” to review your order.
Review that your selections and quantities are correct. Make any adjustments as necessary. When completed, click the “Checkout” button.
Complete the checkout form.
Verify that all information is correct. If all information is correct, click on the “Purchase” button to make payment.
Upon successful payment completion you will see a confirmation page and will receive a confirmation email along with further instructions if applicable.
How do I log in to my members account?
If you have purchased a membership, you can access your account using the “Login” link at the top right of every page. Once the login page opens:
Enter your “Username” or “Email Address“.
Enter your “Password“.
Verify you are human by checking the box.
Press the “Log In” button and you will be redirected to the customer dashboard.
Once you reach the customer dashboard you are free to navigate the website.
How do I manage two-factor authentication?
Your accounts two-factor authentication is easily managed from within in you customer dashboard. To access your Two-Factor Authentication settings you must:
Login to your customer account.
After logging in you will be directed to the “My Dashboard” home page.
Click on the “2FA” tab at the left.
From within this area you will be able to see the current authentication status, allowing you to “Activate” or “Deactivate” authentication. You can also see current recovery code status, allowing you to “Generate New Codes” when needed.
How do I use my account recovery codes?
The recovery codes that you saved or printed during setup can be used if you ever lose your authenticator device, if you remove the application, or you remove this site’s entry by mistake. Make sure that you store these codes in a safe place.
Because they do not expire, recovery codes are longer than normal codes. They are 16 letters and numbers instead of only 6 numbers, but each code can only be used once. An example recovery code looks like 5199 5c24 77dc 0ed7.
The log in process is the same as using a code from an authenticator application:
Enter your username and password and press “Log In”.
When the “2FA Code” prompt appears, enter a recovery code.
Remember, recovery codes are longer than regular two-factor authentication codes.
In this example, you would enter 5199 5c24 77dc 0ed7.
Press the “Log In” button.
Each recovery code can only be used once. You can generate new recovery codes using the “Two-Factor Authentication” tab within the customer dashboard. This is useful if you have used most of your codes, or if you lose the codes you previously saved or printed.
Note: Generating new codes will invalidate the previous codes.
How do I access my digital downloads?
Your digital download history is stored in your customer dashboard. To access you digital downloads you must;
Login to your customer account.
After logging in you will be redirected to the “Customer Dashboard” page.
Click on the “Downloads” tab at the left.
You will see a list of all your past downloads.
Click on the name of the file you want to download. The page will refresh and you will see the file details along with a download button.
Click on “Download”.
How can I manage my content subscriptions?
Your content subscriptions are easily managed from within in you customer dashboard. To access you content subscriptions you must:
- Login to your account.
- After logging in you will be directed to the “Customer Dashboard” page.
- Click on the “Subscriptions” tab at the left.
- You will see a list of all past and current subscriptions.
- Click on the name of the subscription you want to manage.
- The page will refresh and you can now “Cancel” or “Renew Now“
I have an issue with my membership, how do I submit a support request?
If you have a issue with your membership or account, you can submit a Suport Request Form. This form is located in your Customer Dashboard and is the fastest way to resolve any issues. All communications submitted through this form receive priority handling and will get the fastest response. To submit a support request form:
- Login to your account.
- After logging in you will be directed to the “Customer Dashboard” page.
- Click on the “Support Requst Form” tab at the left.
- Fill out the form compleating all nessary feilds providing as much detail as possible.
- When finninshed, review your submission for accuracery.
- Click on the “Submit” button.
Shopping Support Topics
I have an issue with my order, how do I submit a support request?
If you have a issue with your order, you can submit a Suport Request Form. This form is located in the Customer Dashboard and is the fastest way to resolve any issues. All communications submitted through this form receive priority handling and will get the fastest response. To submit a support request form:
- Login to your account.
- After logging in you will be directed to the “Customer Dashboard” page.
- Click on the “Support Requst Form” tab at the left.
- Fill out the form compleating all nessary feilds providing as much detail as possible.
- When finninshed, review your submission for accuracery.
- Click on the “Submit” button.